Customer Service Advisor

Please Note: The application deadline for this job has now passed.

About our opportunity:

Are you looking for a sustainable career? Where no two days are the same? Whilst working for an ethical employer who truly makes a difference to our planet?

Not only does this role offer a rewarding career, it also has a clear path for progression and career development- which means a bright future awaits.

By playing a key part in our bold commitment to transform our business into a provider of net zero carbon sustainable materials by 2040. Truly you will be making the world a be a better place to live for the next generation.

As we finished 2021 on a high as a business, we are moving into a period of growth and expansion. This is exactly what this role is about.

We are looking for a Customer Service Sales Advisor to help provide a high level of customer service with the aim of improving the customer experience.

This is an opportunity for the right candidate to join at an exciting time and grow their experience within a structured, supported, and innovative department.

What you will be doing:

As a Customer Service Sales Advisor, your key focus is to ensure that our customers receive a fantastic overall experience whilst visiting our depot. But what does the job look like you may ask?

You will liaise with customers including and acting as the first point of contact for a customer to resolve any issues/problems and follow up (being front of house)

You will maintain and develop an effective relationship with all customers and carry out all necessary paperwork and ad hoc admin support for the operational depot

You will drive new business initiatives to targeted industry sectors and utilise our CRM system to maintain accurate records

Identify key leads, following up and passing them to our commercial team 

About you:

You’re the kind of person who always likes to learn new things and always looking to do better with a great attitude to work. Your passion for providing excellent customer service will be second to none.

You will have excellent communication skills and you enjoy working in a fast pace environment.

 

Package Description

Attractive pay rates plus great benefits such as:

  • Bonus scheme
  • Cycle to work scheme
  • 22 days annual leave plus bank holidays and 23 in 2023,   plus each year you will have the option to buy and sell leave
  • Enhanced maternity and paternity leave
  • Employee Support to include Life Assurance and critical illness pay
  • 24/7 Colleague Assistance Programme and Financial Wellbeing Support – access to affordable loans, savings accounts, advanced earned pay, and financial education via salary finance
  • Online savings- major retailers, utilities, entertainment plus many more

Who we are?

European Metal Recycling is a global leader in sustainable materials with physical operations in the UK, USA, Germany and the Netherlands. Our core business is the recycling of metal and plastics from a range of public, commercial and industrial waste streams. Our recycling activities generate around 10 million tonnes of sustainable materials every year, saving over 10 million tonnes of CO2.

Our mission is to have great people serving our customers with dependable recycling solutions. EMR is still privately owned, with family values at its core. It’s a place where we care about our people, our customers, our workplace and our communities. We offer diverse and exciting career opportunities where individuals can make a difference and are recognised and rewarded for their hard work.

Find out more about us at www.emrgroup.com  


It goes without saying that you will need the correct licences or certificates for a variety of our roles.

However, at EMR we value the way we do things as much as the delivery. We call our expectations our Behaviours. They align with our Values of We Care and We Do, and they apply across all levels and roles in the business.

​We Care

- Integrity – you are Respectful and Honest

- Trust – you are Collaborative and Authentic

We Do

- Accountable – you are Determined and Responsible

- Innovative – you have a Growth Mind-set and you are Progressive

If we all carry out our roles in line with these Behaviours, we will achieve success as One Team. If you embody our Behaviours, we want to hear from you!

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