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Documentation Quality Manager

Please Note: The application deadline for this job has now passed.

About our opportunity:

Are you looking to have a sustainable career? Whilst truly making the world better, fairer and greener for the next generation.

By playing a key part in our bold commitment to transform our business into a provider of net zero carbon sustainable materials by 2040. You truly will be making the world a be a better place to live for the next generation.

The Document Quality Manager is responsible for maintaining the accuracy, completeness, and timeliness of information and guidance within EMR. This individual is responsible for ensuring all how to guides, policies, procedures and documented processes are captured and presented in an accurate and compelling format, all of which fully engages our colleagues and effectively supports their understanding.

What you will be doing:

You will support the EMR’s Process Owners in developing key content and templates alongside the ongoing development of EMR’s document management system and information platforms. They will also assist in the development of specific policies and procedures that align with business strategy and contribute to the overall efficiency and performance of the organisation. Their customer focussed view will ensure that all information and guidance is developed with the end user in mind.  

Key Responsibilities:

  • Creates, governs and maintains all key documents and templates within EMR’s document management system and information platforms.
  • Drives and creates engaging content, presenting information and guidance in an accessible, attractive and compelling format. 
  • Leads the ongoing development of the Document Control Centre and the Managers and Colleague Toolkits so that they remain relevant, up to date and fully utilised by all Colleagues across EMR . 
  • Ensures integration of business area policies and procedures. 
  • Ensures all key documentation is reviewed and updated for accuracy and compliance on a regular and appropriate basis, resulting in standards being maintained. 
  • Works collaboratively with the Learning and Marketing Teams, to translate policy/procedural documentation into guidance fit-for-purpose for its intended audience. 
  • Drives continuous improvement of all EMR guidance, policies, procedures and documented process, developing ideas for best practice information and guidance management. 

About you:

  • Communication and interpersonal skills
  • Analytical and problem-solving ability
  • Planning and project management skills
  • Persistence and the ability to influence others
  • The ability to lead and motivate a team
  • A strategic approach to work
  • The ability to facilitate change
  • Skills in numerical and statistical analysis
  • Attention to detail
  • Highly organised 
  • Excellent time management  

Package Description

Attractive salary plus great benefits such as:

  • Bonus scheme
  • Cycle to work scheme
  • 25 days annual leave plus bank holidays, plus each year you will have the option to buy and sell leave
  • Enhanced maternity and paternity leave
  • Employee Support to include Life Assurance and critical illness pay
  • 24/7 Colleague Assistance Programme and Financial Wellbeing Support – access to affordable loans, savings accounts, advanced earned pay, and financial education via salary finance
  • Online savings- major retailers, utilities, entertainment plus many more

Who we are?

European Metal Recycling is a global leader in sustainable materials with physical operations in the UK, USA, Germany and the Netherlands. Our core business is the recycling of metal and plastics from a range of public, commercial and industrial waste streams. Our recycling activities generate around 10 million tonnes of sustainable materials every year, saving over 10 million tonnes of CO2.

Our mission is to have great people serving our customers with dependable recycling solutions. EMR is still privately owned, with family values at its core. It’s a place where we care about our people, our customers, our workplace and our communities. We offer diverse and exciting career opportunities where individuals can make a difference and are recognised and rewarded for their hard work.

Find out more about us at  

It goes without saying that you will need the correct licences or certificates for a variety of our roles.

However, at EMR we value the way we do things as much as the delivery. We call our expectations our Behaviours. They align with our Values of We Care and We Do, and they apply across all levels and roles in the business.

​We Care

- Integrity – you are Respectful and Honest

- Trust – you are Collaborative and Authentic

We Do

- Accountable – you are Determined and Responsible

- Innovative – you have a Growth Mind-set and you are Progressive

If we all carry out our roles in line with these Behaviours, we will achieve success as One Team. If you embody our Behaviours, we want to hear from you!

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