IT Service Desk Apprentice

About our opportunity:

Would you like to start a sustainable career in IT?

As we finished 2021 on a high as a business, we are moving into a period of growth and expansion. This is exactly what this role is about. We are growing our IT Service Support Team and are offering an exciting apprenticeship opportunity.

This role offers a rewarding career, but it also has a clear path for progression and development, which means a bright future awaits.

What you will be doing:

This role is jam packed with things do and learn. No two days will be the same and you certainly wont get bored!

Some of the responsibilities will include:

  • Responding to incidents and service requests logged in person, by telephone, by self-service or email.
  • Ensure all incidents and support requests are logged and maintain complete and accurate records to aid in the resolution and for future reference and audit.
  • Request ownership – keeping the customer fully up to date through the lifecycle of issues and follow up to ensure full resolution of issues.
  • Have the ability to troubleshoot and diagnose IT system problems including Windows operating systems, MS Office, network printing and basic networking issues.
  • Managing individual workload as well as monitoring and taking ownership of new unassigned support tickets.
  • Providing remote support and troubleshooting as well as desk side support, including travel to any of our sites as and when required.

 

 

About you:

This is a development role and the individual will be studying an apprenticeship alongside their day to day duties. The Knowledge, Skills and Behaviours required to meet this apprenticeship standard are described here: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0 - the apprentice will be expected to meet this standard during their time on programme. This apprenticeship has been mapped against the apprentice job requirements and intended final job role for the apprentice.

 

Additional requirements / experience:

  • Over 18 – This is due to no under 18`s being allowed on our sites / depots
  • Learning to drive / Hold a UK driving licence
  • Able to travel across the UK  (including nights away if required)
  • Keen Interest in technology  - (PC`s , electronics, networking, programing)
  • Able to work in a team /on your own
  • Work in a safe manner and follow the company H & S policy
  • Work a shift pattern – Currently 6 – 15:00 / 7:30 -16:30
  • Good communication over the Phone, email and through Microsoft Teams
  • Keep calm when things go wrong and think out of the box to find a solution
  • Able to stay away overnight when demand requires it in order to complete work on site

Package Description

The shift pattern is 6am-3pm / 7.30am – 4.30pm Monday-Friday

Salary- £18,000 plus excellent benefits:

  • Bonus scheme
  • Cycle to work scheme
  • 24 days annual leave plus bank holidays and 25 in 2023,   plus each year you will have the option to buy and sell leave
  • Enhanced maternity and paternity leave
  • Employee Support to include Life Assurance and critical illness pay
  • 24/7 Colleague Assistance Programme and Financial Wellbeing Support – access to affordable loans, savings accounts, advanced earned pay, and financial education via salary finance
  • Online savings- major retailers, utilities, entertainment plus many more

Our assessment centre is running on the morning of the 13th and 15th July. Please ensure you are able to attend one of these dates before applying.

We will invite you to attend on successful completion of a first stage video interview

Who we are?

European Metal Recycling is a global leader in sustainable materials with physical operations in the UK, USA, Germany and the Netherlands. Our core business is the recycling of metal and plastics from a range of public, commercial and industrial waste streams. Our recycling activities generate around 10 million tonnes of sustainable materials every year, saving over 10 million tonnes of CO2.

Our mission is to have great people serving our customers with dependable recycling solutions. EMR is still privately owned, with family values at its core. It’s a place where we care about our people, our customers, our workplace and our communities. We offer diverse and exciting career opportunities where individuals can make a difference and are recognised and rewarded for their hard work.

Find out more about us at www.emrgroup.com  


It goes without saying that you will need the correct licences or certificates for a variety of our roles.

However, at EMR we value the way we do things as much as the delivery. We call our expectations our Behaviours. They align with our Values of We Care and We Do, and they apply across all levels and roles in the business.

​We Care

- Integrity – you are Respectful and Honest

- Trust – you are Collaborative and Authentic

We Do

- Accountable – you are Determined and Responsible

- Innovative – you have a Growth Mind-set and you are Progressive

If we all carry out our roles in line with these Behaviours, we will achieve success as One Team. If you embody our Behaviours, we want to hear from you!

Apply

This website is using cookies to improve your browsing experience and to enable social media functionality. By clicking “Turn cookies on”, you agree to such purposes. Read more about cookies.